Refund Policy
Refund Policy
Mohammade Food & Agro
At Mohammade Food & Agro, we are committed to delivering high-quality food and agro products. Customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be issued.
Eligibility for Refund
You may be eligible for a refund if:
You received a damaged, defective, or spoiled product
You received a wrong item different from your order
The product is missing from your order
The product quality does not meet our promised standard
Non-Refundable Items
Refunds are not applicable in the following cases:
Change of mind after delivery
Incorrect address or failed delivery due to customer fault
Products that have been used, opened, or partially consumed
Perishable items reported after the allowed time frame
Refund Request Timeframe
Customers must report issues within 24 hours of delivery
Requests made after this period may not be accepted due to the nature of perishable goods
How to Request a Refund
To request a refund, please follow these
steps:
Contact our support team via:
WhatsApp: +880 1843-284567
mohammadefoodagro@gmail.com
Provide:
Order ID:
Clear photos or videos of the product
Deion of the issue
Refund Process
After reviewing your request, we will notify you of approval or rejection
If approved, refund will be processed within 3–7 business days
Refund methods:
Mobile Banking (bKash/Nagad/Rocket)
Bank Transfer
Store Credit (if applicable)
Replacement Policy
In some cases, we may offer a replacement instead of a refund
Replacement delivery time will depend on product availability
Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, cancellation is not allowed
Shipping Charges
Delivery charges are non-refundable, except in cases where the error is from our side
Contact Us
For any refund-related queries, please contact:
Mohammade Food & Agro
01843284567
mohammadefoodagro@gmail.com
www.mohammadefoodagro.com.bd
Our Commitment
We ensure freshness, quality, and honesty in every product. If something goes wrong, we are here to make it right.